Welfare Benefits Adviser

We are recruiting a sessional Welfare Benefits Adviser based in Accrington to help provide an effective advice and support service to people in East Lancashire.

To apply for this role, please send a CV and covering letter to catherine@maundyrelief.org.uk

Maundy Relief is a grassroots Charity, based in Accrington and serving the people of East Lancashire. Our aim is ‘to provide an immediate response to poverty and need in the local community’.   Our service users are diverse but many are socially marginalised and vulnerable adults who face a range of challenges including substance misuse, homelessness, and involvement with the criminal justice system, family breakdown and poverty.  We are committed to providing an inclusive service, free to access and open to all who need it. 

Role: Welfare Benefits Adviser

Hours: 20 hours a week, sessional; 1 year with possible funding extension
£20 per hour

Location: Accrington-onsite, with some home working possible

Deadline: 7 September, 2026

Purpose of the role 

• To help provide an effective advice and support service to people in East Lancashire.

Duties include: 

• Interviewing clients, letting the client explain their enquiry and helping them to set their own priorities
• Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision
• Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals
• Providing advice in clients’ own homes when necessary
• Completing clear and accurate case records
• Recognising the root causes of problems and participating in taking appropriate action
• Keeping up to date on important issues by attending the appropriate training and essential reading

Skills and qualities needed for this role: 

• A commitment to our aims – an immediate response to poverty and need 
• Experience of one to one working with clients 
• Experience of providing welfare benefits advice including completing benefits checks, completing applications and challenging decisions.
• Excellent communication skills 
• Being open and approachable
• Ability to sift through information and extract what is relevant
• Literacy, numeracy and IT skills
• Respect for views, values and cultures that are different to their own
• An understanding of why confidentiality is important
• A commitment to own learning and development 
• Ability to work as part of a team

To apply for this role, please send a CV and covering letter to catherine@maundyrelief.org.uk